Academic Questions

  • What happens if I cannot view my module on Canvas?


  • What should I do if I cannot submit my assignment to Canvas?


  • How do I get more credits for tutorials credits?


  • How do I get more credits for room bookings?


  • I have an issue with my attendance statistics, what should I do?


  • Can I meet with a specific ACM member of staff?


  • When will results be published?


  • Can you help me with my Timetable?


  • Can you help with Faulty Equipment?


  • What should I do if I lose my ID card?


Academic Questions and Answers

Q: What happens if I cannot view my module on Canvas?

A: We can check Canvas modules to see which students are on the module. We will then add any missing students to the Canvas module after checking the student has this module on their timetable. If already on module but still unable to view then we will refer to the Digital Education Team. digitaleducation@acm.ac.uk

 

Q: What should I do if I cannot submit my assignment to Canvas?

A: We can go through the process of submission to Canvas, 'Turnitin' is the method that sometimes causes most confusion, this is due to having to scroll down to view the submission section. We will then guide the students to submission and checks to verify. Any late submissions will be explained to students by the support hub advisor. Level 4s can submit within a late window without penalty, Level 5 and 6s can submit in the late window but will be capped at 40%.

 

Q: How do I get more credits for tutorials credits?

A: You can book more credits via the MyACM app, although a member of the Student Support Hub can book on your behalf should you have any difficulty in this process. It is worth noting that in order to gain more credits, checks will be had on your attendance to see if you qualify. If you have good attendance then extra credits are granted. If low attendance extra credits are denied, a member of the Student Support Hub will be able to give you an explanation on how best to proceed and better your attendance.

 

Q: How do I get more credits for room bookings?

A: This is something you can do yourself via the MyACM app, should you have any difficulty in this process a member of the Student Support Hub can help you with this. It is worth noting that in order to gain more credits, checks will be had on your attendance to see if you qualify. If you have good attendance then extra credits are granted. If low attendance extra credits are denied, a member of the Student Support Hub will be able to give you an explanation on how best to proceed and better your attendance.

 

Q: I have an issue with my attendance statistics, what should I do?

A: Usually this query is regarding incorrect statistics (ie not being marked in to lectures). A member of the Student Support Hub will go through attendance per lecture for the term with you. Based on pattern and reasons given, we can make a judgment call on altering attendance statistics.

 

Q: Can I meet with a specific ACM member of staff?

A: You can request information on which member of staff is best to speak to regarding wellbeing, Attendance, Engagement, Academic and financial meetings. We can assess the concern and refer or book with the specific staff member. Should you require contact with a member of staff please log this request via Help Desk or relevant email address.

 

Q: When will results be published?

A: Students after assessment periods may ask when the results will be published. As there is new dates for this information per assessment period the dates change. The Assessment team are contacted by a member of the Student Hub Team, then once the information is gathered it is then passed onto students.

 

Q: Can you help me with my Timetable?

A: At the beginning of a term timetables are made and sent out to all students. Sometimes there are issues with the times and dates of some lectures. The reason for needing timetables changed vary but usually timetables are set in stone and cannot be changed. Only medical reasons justify a timetable change. We will contact the member of staff who works on timetabling. Alternatively contact our registry team registry@acm.ac.uk.

 

Q: Can you help with Faulty Equipment?

A: We understand the frustration felt when equipment breaks as we know it impacts ability to practice, study and engage in lessons. In these cases we try to fix the problem as soon as possible by contacting the facilities team.

 

Q: What should I do if I lose my ID card?

A: Some students misplace or lose their ID cards. In these instances we refer you to idcards@acm.ac.uk to order a replacement. The cost of a new ID card is £5. If you do not have an ID card on show you will be asked to leave the campus building.