ACM Student Services
You can contact Student Services through a wide range of avenues such as:
Telephone: 01483 500 845
Email: Contact: firstname.lastname@example.org
Drop in: Students can drop in and visit the Student Services Hub to speak to a member of the team between 9am – 5pm, Monday – Friday.
Using the myACM (student app) ‘Help’ button: Our commitment to you is that a Student Hub Advisor will aim to respond to your query within three working days.
Student Services is a visible presence on each campus and our Student Services Teams are on hand to assist and advise you on a diverse range of issues that can include:
How to register with a local GP or dentist
Managing the transition from home to student life
Being separated from family and friends
Networking to make new friends and contacts
Improving confidence and motivation
Balancing study with employment or being a parent/carer
Handling stress, anxiety, sleeping or eating difficulties
Financial advice and support – managing money, budgeting, travel bursaries and applying for student hardship loans.
General information on health and wellbeing
Referrals to internal and external support services
Careers advice and guidance and support with writing CV’s or completing job applications
Council tax/ proof of address/ proof of attendance letters
Big White Wall
As part of our commitment to ensuring that we meet the mental health and wellbeing needs of our students we have developed a partnership with Big White Wall.
This is a universal service and all of our students have access. Students will be able to register for an account using their ACM email address and have access to this service.
Big White Wall is a free, anonymous and non-judgemental online environment supporting your mental health and wellbeing. The service offers support for a wide range of issues, including:
The service provides 24/7 online peer and professional support from trained counsellors. Big White Wall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing.
ACM students can sign up to Big White Wall here: www.bigwhitewall.com
Specialist Support Services at ACM – Wellbeing Advisors/ Mentors and Counselling Services
Students can be referred to Specialist Support Services at ACM to support them during their studies.
We have Specialist Support Services in the form of Wellbeing Coaches/ Mentors and Counselling Services at each of our campuses.
These sessions will provide individual short-term interventions for students where they can discuss issues that are troubling them in a safe, supported and confidential environment.
We offer this service free of charge for all current ACM students.
Our Wellbeing Coaches/ Mentors can offer practical help and specialist support for the following areas:
Improving lifestyle choices (including substance misuse and addiction issues)
Strategies to help cope with anxiety (including performance anxiety).
These services are referral based and students who would like to access Specialist Support Services would need to speak to a member of the Student Services Team.
In addition to Wellbeing Coaches/ Mentors, our students also have access to Counselling Services at each of our campuses.
Following an appointment with one of our Student Services Team, individuals can be referred to a Wellbeing Coach/ Mentor or qualified Counsellor for Specialist Services support.
Wellbeing Coaches/ Mentors
Programme of up to 6 sessions
Programme of up to 10 sessions
Please note that the number of individual sessions offered will be based upon need and therefore some students may not require access to the maximum number of sessions available to them.
Hit the button on myACM or email email@example.com to request an appointment with a Student Support officer to discuss whether counselling may be the right form of support for you.
There may be a waiting list but we can offer interim wellbeing support from our team or signpost you to an external agency so that you are not left without support when you may really need it.
Your GP is also able to refer you to a NHS counsellor, so it may be worth a visit to your local doctor. If you are not signed up to a doctor's surgery locally, we can help you to do this.
Should you have a concern about yours or
another person’s wellbeing, please contact the
ACM Safeguarding team by emailing
firstname.lastname@example.org or calling 01483 500 845.
Not sure who to talk to? Student Services
provide a SAFE SPACE on all campuses,
hit the Help Button on myACM or email
email@example.com for more
ASK FOR ANGELA
When struggling on campus just “Ask for
Angela” at any reception or student hub and
you’ll be escorted to a safe space where a
member of the ACM Student Services team
will support you.
To safeguard all our students, staff & visitors
we ask that you wear your Lanyards / ID cards
visibly around your neck at all times.
YOUR SAFETY MATTERS
If something doesn’t seem right or you’re
concerned for yours or another persons
safety, please report this immediately to ACM
reception or Student Hub.