ACM Support Hub FAQs

13000003589

2019-03-27T16:26:07+00:00

13000012638

false

Wellbeing 23

2019-12-05T13:42:37+00:00

2019-12-05T13:30:57+00:00

Wellbeing & Counselling Questions What is wellbeing support? How do I request counselling? What is Big White Wall Wellbeing & Counselling Questions and Answers Q. What is wellbeing support? A. The Student Support system aims to help students maximise their potential and achievement throughout their ACM journey. Our team is experienced at providing advice and guidance relating to issues that students may face during their studies. In addition to providing pastoral support we operate a student referral system to signpost those with specific needs to appropriate internal and external support services. The service we offer is discretionary and free. If you think that you could benefit from the support that they offer, hit the Help Button or email studentsupport@acm.ac.uk to request a one to one appointment. Q. How do I request counselling? A. This service offers up to 10 sessions with a trained Counsellor with whom students can discuss issues that are troubling them in a safe, supported and confidential environment. This service is completely free. If you think that you could benefit from the support that they offer, hit the Help Button or email studentsupport@acm.ac.uk to request a one to one appointment. Q. What is Big White Wall A. As part of our commitment to ensuring that we meet the mental health and wellbeing needs of our students we have developed a partnership with Big White Wall. Students are able to register for an account using their ACM email address and have access to this service. Big White Wall is a free, anonymous and non-judgemental online environment supporting your mental health and wellbeing. The services offers support for a wide range of issues, including anxiety, depression, stress, trauma, relationship problems and lifestyle challenges. The service provides 24/7 online peer and professional support from trained counsellors. Big White Wall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing. This service is completely free. This page lists a number of questions that regularly get asked in relation to ACM Academic and Financial topics: https://spark.adobe.com/page/WqNJ7b4JPrmMJ/

<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>Wellbeing & Counselling Questions<ul style='padding: 0px; margin-bottom: 6px; margin-left: 25px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'><li style="font-weight: 400;">What is wellbeing support?</li><li style="font-weight: 400;">How do I request counselling?</li><li style="font-weight: 400;">What is Big White Wall</li></ul> <p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-indent: 0px; text-align: center;'>Wellbeing & Counselling Questions and Answers<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'> <p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>Q. What is wellbeing support?<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>A. The Student Support system aims to help students maximise their potential and achievement throughout their ACM journey.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>Our team is experienced at providing advice and guidance relating to issues that students may face during their studies. <p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>In addition to providing pastoral support we operate a student referral system to signpost those with specific needs to appropriate internal and external support services. <p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>The service we offer is discretionary and free.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>If you think that you could benefit from the support that they offer, hit the Help Button or email <a href="mailto:studentsupport@acm.ac.uk" style="color: var(--ic-link-color);">studentsupport@acm.ac.uk</a> to request a one to one appointment.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'> <p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>Q. How do I request counselling?<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>A. This service offers up to 10 sessions with a trained Counsellor with whom students can discuss issues that are troubling them in a safe, supported and confidential environment. This service is completely free.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>If you think that you could benefit from the support that they offer, hit the Help Button or email studentsupport@acm.ac.uk to request a one to one appointment.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'> <p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>Q. What is Big White Wall<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>A. As part of our commitment to ensuring that we meet the mental health and wellbeing needs of our students we have developed a partnership with Big White Wall. <p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>Students are able to register for an account using their ACM email address and have access to this service.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>Big White Wall is a free, anonymous and non-judgemental online environment supporting your mental health and wellbeing. The services offers support for a wide range of issues, including anxiety, depression, stress, trauma, relationship problems and lifestyle challenges.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>The service provides 24/7 online peer and professional support from trained counsellors. Big White Wall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing.<p style='margin-bottom: 12px; margin-left: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 16px; font-weight: 400; text-align: start; text-indent: 0px;'>This service is completely free. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/13086721230/original/FhJhjpNlriIcBTrFxgj7iZtV9VDZHnmUkw.gif?1585040534" style="width: auto;" class="fr-dib" data-attachment="[object Object]" data-id="13086721230"> This page lists a number of questions that regularly get asked in relation to ACM Academic and Financial topics:<a href="https://spark.adobe.com/page/WqNJ7b4JPrmMJ/">https://spark.adobe.com/page/WqNJ7b4JPrmMJ/</a>

13000012638

46 13000070438

2020-03-24T09:02:57+00:00

13033567988

ACM Support Hub FAQs

2020-03-24T13:15:45+00:00

13021064928

2019-03-12T11:44:12+00:00

Email assessment@acm.ac.uk or ask for a form at the Student Services Hub

<hr><span data-sheets-userformat="{"2":4224,"10":2,"15":"arial,sans,sans-serif"}" data-sheets-value="{"1":2,"2":"Email assessment@acm.ac.uk or ask for a form at the Student Services Hub"}" style="font-size: 16px; font-family: "Helvetica Neue";">Email assessment@acm.ac.uk or ask for a form at the Student Services Hub <hr>

13000012638

66 13000061788

2021-09-05T16:02:08+01:00

13012935513

How do I apply for EC?

2021-09-05T16:02:09+01:00

13021064928

2019-04-02T15:50:01+01:00

Contact Student Services on 01483 500845 Email studentservices@acm.ac.uk Drop in at The Student Hub, 2nd floor, Rodboro building

<ul><li><span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Contact Student Services on 01483 500845, email studentservices@acm.ac.uk or drop in at The Student Hub, 2nd floor, Rodbro building"}'>Contact Student Services on 01483 500845</li><li><span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Contact Student Services on 01483 500845, email studentservices@acm.ac.uk or drop in at The Student Hub, 2nd floor, Rodbro building"}'>Email studentservices@acm.ac.uk</li><li><span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Contact Student Services on 01483 500845, email studentservices@acm.ac.uk or drop in at The Student Hub, 2nd floor, Rodbro building"}'>Drop in at The Student Hub, 2nd floor, Rodboro building </li></ul>

13000012638

52 13000062838

2019-04-02T15:51:51+01:00

13021064928

How do I book a wellbeing meeting?

2019-04-02T15:50:01+01:00

13021064928

2019-04-02T16:05:00+01:00

Initially you will need a triage appointment with our wellbeing advisor who will assess your needs and refer you to the relevant specialist. You can book an appointment by: Contacting Student Services on 01483 500845 Email at studentservices@acm.ac.uk Pop in at The Student Hub 2nd floor Rodboro building

<span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Initially you will need a triage appointment with our wellbeing advisor who will assess your needs and refer you to the relavant specialist. You can book an appointment by contacting Student Services on 01483 500845, email at studentservices@acm.ac.uk or pop in at The Student Hub, 2nd floor, Rodbro building. "}'>Initially you will need a triage appointment with our wellbeing advisor who will assess your needs and refer you to the relevant specialist. <span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Initially you will need a triage appointment with our wellbeing advisor who will assess your needs and refer you to the relavant specialist. You can book an appointment by contacting Student Services on 01483 500845, email at studentservices@acm.ac.uk or pop in at The Student Hub, 2nd floor, Rodbro building. "}'>You can book an appointment by:<ul><li><span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Initially you will need a triage appointment with our wellbeing advisor who will assess your needs and refer you to the relavant specialist. You can book an appointment by contacting Student Services on 01483 500845, email at studentservices@acm.ac.uk or pop in at The Student Hub, 2nd floor, Rodbro building. "}'>Contacting Student Services on 01483 500845</li><li><span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Initially you will need a triage appointment with our wellbeing advisor who will assess your needs and refer you to the relavant specialist. You can book an appointment by contacting Student Services on 01483 500845, email at studentservices@acm.ac.uk or pop in at The Student Hub, 2nd floor, Rodbro building. "}'>Email at studentservices@acm.ac.uk</li><li><span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Initially you will need a triage appointment with our wellbeing advisor who will assess your needs and refer you to the relavant specialist. You can book an appointment by contacting Student Services on 01483 500845, email at studentservices@acm.ac.uk or pop in at The Student Hub, 2nd floor, Rodbro building. "}'>Pop in at The Student Hub 2nd floor Rodboro building<span data-sheets-userformat='{"2":4224,"10":2,"15":"arial,sans,sans-serif"}' data-sheets-value='{"1":2,"2":"Contact Student Services on 01483 500845, email studentservices@acm.ac.uk or drop in at The Student Hub, 2nd floor, Rodbro building"}'> </li></ul> <div rel="clipboard_data"> </div>

13000012638

59 13000062841

2019-04-02T16:16:34+01:00

13021064928

How do I check counselling availability?

2019-04-02T16:05:00+01:00

13021064928

2021-09-05T15:12:42+01:00

The Student Support system aims to help students maximise their potential and achievement throughout their ACM journey. Hit the Help! button on your myACM portal to request support or email using the address below. A member of the Student Support team will respond within 3 working days. Our team is experienced at providing advice and guidance relating to issues that students may face during their studies. In addition to providing pastoral support we operate a student referral system to signpost those with specific needs to appropriate internal and external support services. The service we offer is discretionary and free. Contact: studentsupport@acm.ac.uk

<hr><p class="text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;">The Student Support system aims to help students maximise their potential and achievement throughout their ACM journey.<p class="text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;"> <p class="text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;">Hit the Help! button on your myACM portal to request support or email using the address below.  A member of the Student Support team will respond within 3 working days.<p class="text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;"> <p class="text-center" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;">Our team is experienced at providing advice and guidance relating to issues that students may face during their studies. <p class="text-center" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;">In addition to providing pastoral support we operate a student referral system to signpost those with specific needs to appropriate internal and external support services. The service we offer is discretionary and free.<p class="text-center" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;"> <p class="text-center" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;">Contact: <a data-fr-linked="true" href="mailto:studentsupport@acm.ac.uk">studentsupport@acm.ac.uk</a><hr>

13000012638

12 13000089820

2021-09-05T15:12:57+01:00

13012935513

Who and what are ACM Student Services?

2021-09-05T15:12:43+01:00

13012935513

2021-09-05T15:18:06+01:00

We have a visible presence in the reception area of all ACM campuses, where members of the Student Services Team are on hand to assist and advise students on a diverse range of issues that include: Managing the transition from home to student life Being separated from family and friends Networking to make new friends and contacts Improving confidence and motivation Balancing study with employment or being a parent/carer Handling stress, anxiety, sleeping or eating difficulties Academic coursework/ dissertation support Communicating in a language in which you are not fully fluent Drop-in Support: Students can drop by the Student Services Hub to speak to a member of our team or to book an appointment to speak with a member of staff. Wellbeing Advisors: Students can be referred for support with our Wellbeing Advisors. They offer practical help and specialise in the following areas: Improving lifestyle choices (including addiction issues) Mindfulness and meditation Cognitive Behavioural Therapy Strategies to help cope with anxiety (including performance anxiety) Counselling Service: This service offers up to 10 sessions with a trained Counsellor with whom students can discuss issues that are troubling them in a safe, supported and confidential environment. This service is completely free. Assessment Submission Assistance: Students having issues in submitting their work to a deadline can voice this to Student Services. Our team is able to walk through the submission process and fix any problems the student may have in submitting. Extra Academic Support: Our team can set up tutorials with relative tutors and book rooms to help students with their work. Based on the students progress and attendance, Student Services can add extra tutorial/room credits. Financial Advice: We offer advice on managing money, budgeting, travel bursaries and applying for student hardship loans. We can also set up meetings with the Finance Department to discuss more complex financial concerns such as student loans. Accommodation Advice: We provide information on accommodation lettings for prospective and current students, including those arriving from outside the area, and organise networking events to welcome them to ACM. Careers Advice: CV Clinics, for students to receive tips, advice and guidance on CV writing and interview skills. We can also help with finding work experience, or identifying volunteering opportunities. Student JobShop: Students can find out about local part-time job opportunities and receive free advice on finding work to support their studies. National Insurance Cards for EU Students If you are an EU student and require a National Insurance Card, contact Direct Gov on 0845 600 0643 or by visiting their website. They will make you an appointment at your local Job Centre who will check your details are correct. If they are, then the application will be processed in the usual way completely free of charge. Contact us: studentsupport@acm.ac.uk

<hr><p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">We have a visible presence in the reception area of all ACM campuses, where members of the Student Services Team are on hand to assist and advise students on a diverse range of issues that include:<ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Managing the transition from home to student life</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Being separated from family and friends</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Networking to make new friends and contacts</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Improving confidence and motivation</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Balancing study with employment or being a parent/carer</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Handling stress, anxiety, sleeping or eating difficulties</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Academic coursework/ dissertation support</li><li class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Communicating in a language in which you are not fully fluent</li></ul><p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Drop-in Support: Students can drop by the Student Services Hub to speak to a member of our team or to book an appointment to speak with a member of staff.<p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Wellbeing Advisors: Students can be referred for support with our Wellbeing Advisors. They offer practical help and specialise in the following areas:<ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Improving lifestyle choices (including addiction issues)</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Mindfulness and meditation</li><li class=" " style="box-sizing: border-box; margin-bottom: 0.5rem; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Cognitive Behavioural Therapy</li><li class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Strategies to help cope with anxiety (including performance anxiety)</li></ul><p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Counselling Service: <p style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px; margin-left: 20px;">This service offers up to 10 sessions with a trained Counsellor with whom students can discuss issues that are troubling them in a safe, supported and confidential environment. This service is completely free.<p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;"> <p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Assessment Submission Assistance: <p style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px; margin-left: 20px;">Students having issues in submitting their work to a deadline can voice this to Student Services. Our team is able to walk through the submission process and fix any problems the student may have in submitting.<p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;"> <p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Extra Academic Support: <p style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px; margin-left: 20px;">Our team can set up tutorials with relative tutors and book rooms to help students with their work. Based on the students progress and attendance, Student Services can add extra tutorial/room credits.<p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;"> <p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Financial Advice: <p style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px; margin-left: 20px;">We offer advice on managing money, budgeting, travel bursaries and applying for student hardship loans. We can also set up meetings with the Finance Department to discuss more complex financial concerns such as student loans.<p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;"> <p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Accommodation Advice: <p style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px; margin-left: 20px;">We provide information on accommodation lettings for prospective and current students, including those arriving from outside the area, and organise networking events to welcome them to ACM.<p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;"> <p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Careers Advice: <p style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px; margin-left: 20px;">CV Clinics, for students to receive tips, advice and guidance on CV writing and interview skills. We can also help with finding work experience, or identifying volunteering opportunities.<p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;"> <p class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px;">Student JobShop: <p style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-align: start; text-indent: 0px; margin-left: 20px;">Students can find out about local part-time job opportunities and receive free advice on finding work to support their studies.<p class=" text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: center; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;"> <p class="text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;">National Insurance Cards for EU Students<p class="text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px; margin-left: 20px;">If you are an EU student and require a National Insurance Card, contact Direct Gov on 0845 600 0643 or by visiting their <a href="https://www.gov.uk/government/organisations/hm-revenue-customs/contact/national-insurance-numbers" rel="noreferrer" target="_blank">website</a>. They will make you an appointment at your local Job Centre who will check your details are correct. If they are, then the application will be processed in the usual way completely free of charge.<p class="text-center" style="box-sizing: border-box; margin-bottom: 0px; text-align: left; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px; margin-left: 20px;"> <p class=" text-center" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; text-align: center; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); text-indent: 0px;">Contact us: <a href="mailto:studentsupport@acm.ac.uk">studentsupport@acm.ac.uk</a><hr>

13000012638

4 13000089821

2021-09-05T15:18:06+01:00

13012935513

What services are available to students?

2021-09-05T15:18:06+01:00

13012935513

2021-09-05T15:52:57+01:00

The ACM Safeguarding Team serve to protect all students and adults from abuse or neglect. We achieve this by clear education to all who access, work or study on ACM premises, regular reviewing of all safeguarding policy and procedures and offering visible, accessible and supportive service throughout the campus.

<hr>The ACM Safeguarding Team serve to protect all students and adults from abuse or neglect. We achieve this by clear education to all who access, work or study on ACM premises, regular reviewing of all safeguarding policy and procedures and offering visible, accessible and supportive service throughout the campus. <hr>

13000012638

4 13000089823

2021-09-05T15:53:15+01:00

13012935513

What does the ACM Safeguarding Team do?

2021-09-05T15:53:16+01:00

13012935513

2021-09-05T15:54:46+01:00

Empowerment People are supported and encouraged to make their own decisions and informed consent. Prevention It is better to take action before harm occurs. Proportionality The least intrusive response appropriate to the risk presented. Protection Support and representation for those in greatest need. Partnership Services offer local solutions through working closely with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse. Accountability Accountability and transparency in delivering safeguarding.

<hr><h4 class=" " style="box-sizing: border-box; margin-bottom: 0px; font-weight: 400; font-family: pt-sans-narrow, sans-serif; font-size: 34px; line-height: 1.34; color: rgb(80, 80, 80); text-align: left; text-indent: 0px;">Empowerment</h4><ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">People are supported and encouraged to make their own decisions and informed consent.</li></ul><h4 class=" " style="box-sizing: border-box; margin-bottom: 0px; font-weight: 400; font-family: pt-sans-narrow, sans-serif; font-size: 34px; line-height: 1.34; color: rgb(80, 80, 80); text-align: left; text-indent: 0px;"><a class="page-heading-anchor" title="Copy anchor link" href="https://spark.adobe.com/page/HjLFtN7DgXKPF/#prevention" style="box-sizing: border-box; color: rgb(102, 132, 172); width: 40px; height: 40px; z-index: 9999; border-radius: 40px; box-shadow: rgba(0, 0, 0, 0.16) 0px 3px 6px 0px; opacity: 0; padding-right: 5px; transition: color 0.15s linear 0s; border-bottom-width: 0px !important;"></a>Prevention</h4><ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">It is better to take action before harm occurs.</li></ul><h4 class=" " style="box-sizing: border-box; margin-bottom: 0px; font-weight: 400; font-family: pt-sans-narrow, sans-serif; font-size: 34px; line-height: 1.34; color: rgb(80, 80, 80); text-align: left; text-indent: 0px;"><a class="page-heading-anchor" title="Copy anchor link" href="https://spark.adobe.com/page/HjLFtN7DgXKPF/#proportionality" style="box-sizing: border-box; color: rgb(102, 132, 172); width: 40px; height: 40px; z-index: 9999; border-radius: 40px; box-shadow: rgba(0, 0, 0, 0.16) 0px 3px 6px 0px; opacity: 0; padding-right: 5px; transition: color 0.15s linear 0s; border-bottom-width: 0px !important;"></a>Proportionality</h4><ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">The least intrusive response appropriate to the risk presented.</li></ul><h4 class=" " style="box-sizing: border-box; margin-bottom: 0px; font-weight: 400; font-family: pt-sans-narrow, sans-serif; font-size: 34px; line-height: 1.34; color: rgb(80, 80, 80); text-align: left; text-indent: 0px;"><a class="page-heading-anchor" title="Copy anchor link" href="https://spark.adobe.com/page/HjLFtN7DgXKPF/#protection" style="box-sizing: border-box; color: rgb(102, 132, 172); width: 40px; height: 40px; z-index: 9999; border-radius: 40px; box-shadow: rgba(0, 0, 0, 0.16) 0px 3px 6px 0px; opacity: 0; padding-right: 5px; transition: color 0.15s linear 0s; border-bottom-width: 0px !important;"></a>Protection</h4><ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Support and representation for those in greatest need.</li></ul><h4 class=" " style="box-sizing: border-box; margin-bottom: 0px; font-weight: 400; font-family: pt-sans-narrow, sans-serif; font-size: 34px; line-height: 1.34; color: rgb(80, 80, 80); text-align: left; text-indent: 0px;"><a class="page-heading-anchor" title="Copy anchor link" href="https://spark.adobe.com/page/HjLFtN7DgXKPF/#partnership" style="box-sizing: border-box; color: rgb(102, 132, 172); width: 40px; height: 40px; z-index: 9999; border-radius: 40px; box-shadow: rgba(0, 0, 0, 0.16) 0px 3px 6px 0px; opacity: 0; padding-right: 5px; transition: color 0.15s linear 0s; border-bottom-width: 0px !important;"></a>Partnership</h4><ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Services offer local solutions through working closely with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse.</li></ul><h4 class=" " style="box-sizing: border-box; margin-bottom: 0px; font-weight: 400; font-family: pt-sans-narrow, sans-serif; font-size: 34px; line-height: 1.34; color: rgb(80, 80, 80); text-align: left; text-indent: 0px;"><a class="page-heading-anchor" title="Copy anchor link" href="https://spark.adobe.com/page/HjLFtN7DgXKPF/#accountability" style="box-sizing: border-box; color: rgb(102, 132, 172); width: 40px; height: 40px; z-index: 9999; border-radius: 40px; box-shadow: rgba(0, 0, 0, 0.16) 0px 3px 6px 0px; opacity: 0; padding-right: 5px; transition: color 0.15s linear 0s; border-bottom-width: 0px !important;"></a>Accountability</h4><ul style="box-sizing: border-box; padding: 0px; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: "Helvetica Neue"; font-size: medium; font-weight: 400; text-align: start; text-indent: 0px;"><li class=" " dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; font-family: lato, sans-serif; font-size: 18px; font-weight: 400; line-height: 1.7; color: rgb(80, 80, 80); margin-left: 36px;">Accountability and transparency in delivering safeguarding.</li></ul><hr>

13000012638

1 13000089824

2021-09-05T15:54:46+01:00

13012935513

What are the six principles of safeguarding ACM follows?

2021-09-05T15:54:46+01:00

13012935513

2021-09-05T15:55:44+01:00

Speak to a member on the Student Support Hub who will direct you to the ACM Designated Safeguarding Lead, they will take notes of your concern and direct this information to the appropriate authorities or take the necessary internal action.

<hr>Speak to a member on the Student Support Hub who will direct you to the ACM Designated Safeguarding Lead, they will take notes of your concern and direct this information to the appropriate authorities or take the necessary internal action. <hr>

13000012638

2 13000089825

2021-09-05T15:55:44+01:00

13012935513

Who do I speak to if I have a concern about a student or member of staff?

2021-09-05T15:55:45+01:00

13012935513

2021-09-05T15:58:02+01:00

The Student Support system aims to help students maximise their potential and achievement throughout their ACM journey. Our team is experienced at providing advice and guidance relating to issues that students may face during their studies. In addition to providing pastoral support we operate a student referral system to signpost those with specific needs to appropriate internal and external support services. The service we offer is discretionary and free. If you think that you could benefit from the support that they offer, hit the Help Button or email studentsupport@acm.ac.uk to request a one-to-one appointment.

<hr><p data-identifyelement="222" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;">The Student Support system aims to help students maximise their potential and achievement throughout their ACM journey.<p data-identifyelement="225" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;">Our team is experienced at providing advice and guidance relating to issues that students may face during their studies. <p data-identifyelement="228" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;">In addition to providing pastoral support we operate a student referral system to signpost those with specific needs to appropriate internal and external support services. <p data-identifyelement="231" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;">The service we offer is discretionary and free.<p data-identifyelement="234" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;">If you think that you could benefit from the support that they offer, hit the Help Button or email <a data-identifyelement="237" href="mailto:studentsupport@acm.ac.uk" style="box-sizing: border-box; color: var(--ic-link-color);">studentsupport@acm.ac.uk</a> to request a one-to-one appointment.<p data-identifyelement="234" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;"> <hr>

13000012638

3 13000089826

2021-09-05T15:58:02+01:00

13012935513

What is wellbeing support?

2021-09-05T15:58:02+01:00

13012935513

2021-09-05T16:00:09+01:00

This service offers up to 10 sessions with a trained Counsellor with whom students can discuss issues that are troubling them in a safe, supported and confidential environment. This service is completely free. If you think that you could benefit from the support that they offer, hit the Help Button or email studentsupport@acm.ac.uk to request a one-to-one appointment.

<hr><p data-identifyelement="244" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;">This service offers up to 10 sessions with a trained Counsellor with whom students can discuss issues that are troubling them in a safe, supported and confidential environment. This service is completely free.<p data-identifyelement="247" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;">If you think that you could benefit from the support that they offer, hit the Help Button or email <a href="mailto:studentsupport@acm.ac.uk">studentsupport@acm.ac.uk</a> to request a one-to-one appointment.<p data-identifyelement="247" style="box-sizing: border-box; margin-bottom: 12px; margin-left: 0px; font-size: 16px; line-height: 18px; word-break: normal; overflow-wrap: break-word; font-weight: 400; text-align: start; text-indent: 0px; color: rgb(45, 59, 69); font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif;"> <hr>

13000012638

5 13000089827

2021-09-05T16:00:09+01:00

13012935513

How do I request counselling?

2021-09-05T16:00:09+01:00

13012935513